Trengo Reviews

Trengo.com offers several pricing plans tailored to different business needs. The Essentials plan starts at €99 per month for 5 users when billed annually, and €125 per month when billed monthly. It includes up to 1,200 conversations per year and access to all communication channels except voice. The Boost plan is priced at €149 per month for 5 users with annual billing, and €185 per month with monthly billing, offering 3,600 conversations per year and additional features like basic integrations and white labeling. The Pro plan costs €249 per month for 5 users annually, and €310 per month monthly, providing 12,000 conversations per year and full access to all integrations. Additional conversations can be purchased for €15 per 100 conversations. There are also add-ons available for voice channels, broadcast messaging, and increased API limits, among others, for an extra cost.

Trengo.com is recognized for its customer engagement platform, which is designed to enhance the customer experience by providing a single solution for all communication channels. This platform allows businesses to collaborate on customer conversations, automate repetitive tasks with AI and no-code chatbots, and analyze data to keep a pulse on customer happiness. The multichannel inbox is a key feature, enabling teams to manage conversations from email, live chat, WhatsApp, social media, and more in one place. Trengo's services are trusted by a wide range of customers, aiming to reduce response times, increase customer engagement, and boost repeat business. The platform's ability to centralize communication and offer collaborative features, along with automation, positions it as a comprehensive tool for businesses looking to improve their customer service and support.

Trengo.com offers a variety of pricing plans and billing cycles. Subscriptions are recurring and automated, billed every thirty days or annually for a discounted rate. Payments are always in euros. Users can try Trengo for fourteen days without entering payment details. After the trial, they must pick a plan and provide payment information. Plan upgrades are possible anytime, while downgrades take effect after the current subscription period. Accounts can be canceled at any time, effective at the end of the subscription, provided all invoices are paid. For features like Voice, SMS, WhatsApp Template, or broadcast, a Trengo balance is required, which can be topped up manually or set to auto-recharge. Low balance alerts are available via email.

Trengo offers three pricing plans tailored to different business needs. The Essentials plan starts at €99 per month for 5 users, including 1,200 conversations per year and access to all communication channels except Voice. The Boost plan is priced at €149 per month for 5 users, with 3,600 conversations per year, basic integrations, white labeling, and additional support. The Pro plan costs €249 per month for 5 users, offering 12,000 conversations per year, all integrations, workload balancing, and premium support options. Additional users and conversations can be added to each plan for a fee. All plans come with a 7-day free trial, and there are discounts available for annual billing.

Trengo is recognized for its centralized communication platform that consolidates various messaging channels like WhatsApp, email, and live chat into a single hub. This centralization, along with an intuitive interface, automation capabilities, and virtual assistant, positions it as a strong contender in the customer service software market. However, some users find Trengo to have a steep learning curve and an outdated user interface. In terms of customer support, there are reports of slow response times and inadequate solutions. When compared to alternatives such as Helpwise, Front, Intercom, Freshdesk, Zendesk Support Suite, and HubSpot Service Hub, Trengo may fall short in areas like advanced reporting and analytics. Alternatives might offer more features, better pricing, or higher performance, making them worth considering for businesses seeking different options.

Trengo's pricing is competitive when compared to other customer service tools. The Essentials plan is accessible for small teams, while the Boost and Pro plans offer more features for growing businesses. Compared to alternatives like Zendesk, which starts at $55 per user per month, or HubSpot Service Hub, starting at $50 per month, Trengo's plans are bundled for 5 users which may present a cost-effective option for teams. However, for larger teams or those requiring extensive features, platforms like Zendesk or Freshdesk, which offer a wider range of functionalities and customization, might be more cost-efficient in the long run. It's important for businesses to consider not just the pricing, but also the specific features and support that align with their operational needs and customer service goals.