Trengo Reviews

Here are the top 10 alternatives to Trengo:

1. Front: A shared inbox software that introduces collaboration in email.
2. Freshdesk: A cloud-based helpdesk software that streamlines customer conversations across multiple channels.
3. Intercom: A leader in AI-first Customer Service, instantly resolving 50% of support volume.
4. Zendesk Support Suite: Offers a range of customer service and engagement products.
5. Help Scout: A customer service platform that helps businesses deliver excellent customer experiences.
6. LiveAgent: A fully-featured web-based live chat and helpdesk software.
7. Zoho Desk: A context-aware help desk software that helps businesses focus on the customer.
8. Missive: A collaborative email app where you’ll feel right at home.
9. Bitrix24: A complete suite of social collaboration, communication and management tools for organizations.
10. Salesforce Sales Cloud: The world's #1 CRM solution gives your sales teams the power to close deals like never before.

These alternatives offer a variety of features such as mobile user support, automated response, SLA management, customer service, and email management. They are all widely used technologies and are considered easy to use and sophisticated software solutions. They can be found in Shared Inbox Software but may also be in Help Desk Software or Live Chat Software. Each of these alternatives has its own strengths and may be better suited to different business needs.

To open an account on Trengo, follow these steps:

1. Visit the Trengo website.
2. Click on the "Get a demo" button on the homepage.
3. Fill in the required details in the form, including your name, work email, phone number, and company name.
4. Click on "Plan a demo" to submit the form.
5. You will be contacted by a Trengo representative who will guide you through the process of setting up your account.

Remember, you can access Trengo from any browser without installation. Once your account is set up, you can start using Trengo's features such as the multichannel inbox, automated workflows, and team collaboration tools. Enjoy your experience with Trengo!

Trengo's pricing is competitive when compared to other customer service tools. The Essentials plan is accessible for small teams, while the Boost and Pro plans offer more features for growing businesses. Compared to alternatives like Zendesk, which starts at $55 per user per month, or HubSpot Service Hub, starting at $50 per month, Trengo's plans are bundled for 5 users which may present a cost-effective option for teams. However, for larger teams or those requiring extensive features, platforms like Zendesk or Freshdesk, which offer a wider range of functionalities and customization, might be more cost-efficient in the long run. It's important for businesses to consider not just the pricing, but also the specific features and support that align with their operational needs and customer service goals.

Trengo.com offers several pricing plans tailored to different business needs. The Essentials plan starts at €99 per month for 5 users when billed annually, and €125 per month when billed monthly. It includes up to 1,200 conversations per year and access to all communication channels except voice. The Boost plan is priced at €149 per month for 5 users with annual billing, and €185 per month with monthly billing, offering 3,600 conversations per year and additional features like basic integrations and white labeling. The Pro plan costs €249 per month for 5 users annually, and €310 per month monthly, providing 12,000 conversations per year and full access to all integrations. Additional conversations can be purchased for €15 per 100 conversations. There are also add-ons available for voice channels, broadcast messaging, and increased API limits, among others, for an extra cost.

Trengo.com is recognized for its customer engagement platform, which is designed to enhance the customer experience by providing a single solution for all communication channels. This platform allows businesses to collaborate on customer conversations, automate repetitive tasks with AI and no-code chatbots, and analyze data to keep a pulse on customer happiness. The multichannel inbox is a key feature, enabling teams to manage conversations from email, live chat, WhatsApp, social media, and more in one place. Trengo's services are trusted by a wide range of customers, aiming to reduce response times, increase customer engagement, and boost repeat business. The platform's ability to centralize communication and offer collaborative features, along with automation, positions it as a comprehensive tool for businesses looking to improve their customer service and support.

Trengo offers three pricing plans tailored to different business needs. The Essentials plan starts at €99 per month for 5 users, including 1,200 conversations per year and access to all communication channels except Voice. The Boost plan is priced at €149 per month for 5 users, with 3,600 conversations per year, basic integrations, white labeling, and additional support. The Pro plan costs €249 per month for 5 users, offering 12,000 conversations per year, all integrations, workload balancing, and premium support options. Additional users and conversations can be added to each plan for a fee. All plans come with a 7-day free trial, and there are discounts available for annual billing.

Trengo is recognized for its centralized communication platform that consolidates various messaging channels like WhatsApp, email, and live chat into a single hub. This centralization, along with an intuitive interface, automation capabilities, and virtual assistant, positions it as a strong contender in the customer service software market. However, some users find Trengo to have a steep learning curve and an outdated user interface. In terms of customer support, there are reports of slow response times and inadequate solutions. When compared to alternatives such as Helpwise, Front, Intercom, Freshdesk, Zendesk Support Suite, and HubSpot Service Hub, Trengo may fall short in areas like advanced reporting and analytics. Alternatives might offer more features, better pricing, or higher performance, making them worth considering for businesses seeking different options.