Trengo Reviews
(Rated by 2288 users)
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Payment Methods
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
15
%OFFGREAT OFFER
GREAT OFFER
Overall Rating
5.0
Base on 7 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.8
- Customer Service5.0
- Good Value4.5
- Shipping & Delivery4.0
Recent Customer Reviews (7)
Marshall Masson
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Jorge Yancy
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John Weatherspoon
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Luis Pinto
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Finn Mosman
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Theresa Slaughter
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Ella Tran
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Trengo Pricing
Grow
$22 per user per month
Scale
$36 per user per month
Enterprise
$49 per user per month
Trengo Pros & Cons
Pros
1
Efficiency: The automation and AI features of Trengo increase efficiency by handling repetitive tasks and providing instant support.
2
Scalability: Trengo can easily scale with the growth of the business, handling an increasing volume of customer inquiries.
3
Personalized Service: The AI and machine learning capabilities of Trengo enable personalized conversations based on past interactions and user preferences.
4
Improved Customer Experience: By consolidating all customer interactions into one place and providing instant support, Trengo improves the overall customer experience.
5
Insights: The reporting feature of Trengo provides valuable insights into customer happiness and the performance of sales, marketing, and customer support teams.
6
Unified Inbox: Trengo allows you to manage and respond to messages from all communication channels, including email, chat, social media, and online ad comments, from a single platform.
7
Customization: Trengo offers robust customization tools, enabling you to change the Helpcenter logo, brand color, theme, and custom CSS to match your website's branding.
8
Live Chat: The platform includes a chat widget that allows agents to communicate with customers directly from your website, with features like previous customer information and interactions.
9
Automation Features: Trengo includes chatbots that can automatically answer questions, collect leads, and route conversations to the appropriate employee, all without needing separate chatbots for different channels.
10
User-Friendly: Trengo is known for its user-friendly interface, making it easy to set up and use, even for novice users.
11
Integration: The platform supports multiple channels like WhatsApp, Facebook Messenger, Instagram DMs, Website chat, Google Business messages, WeChat, and Telegram.
CONS
1
Pricing Complexity: The pricing plans can be complex, with additional costs for certain features like Flowbots and Broadcasts, which are not transparently listed.
2
Basic Chatbot Feature: The chatbot feature is considered basic and cannot be personalized, which may limit its effectiveness.
3
Limited History: Some users have reported difficulties in seeing the history of closed tickets that are reopened by customers, which can lead to repetitive explanations.
4
Expensive for Features: The pricing can be a bit expensive, especially when compared to other platforms offering similar features.
Trengo Features and Benefits
Features
Multichannel Inbox
Consolidates all customer interactions into one place, making it easier to manage and respond to customer inquiries.
Automated Workflows
Automates repetitive tasks such as assigning tickets or tagging conversations, saving time and effort.
AI Conversations
Uses artificial intelligence to handle customer inquiries, providing instant support without the need for human intervention.
Website Chat
Allows customers to engage with the business directly through the website.
Integrations
Integrates with more than 20 leading free chat platforms and social media giants.
Reports
Provides insights on customer happiness and how sales, marketing, and customer support teams drive revenue and promote happy customers.
Team Collaboration
Enables team members to collaborate and craft better responses in less time.
Unified Inbox
Allows you to manage and respond to messages from all communication channels, including email, chat, social media, and online ad comments, from a single platform.
Customization
Offers robust customization tools, enabling you to change the Helpcenter logo, brand color, theme, and custom CSS to match your website's branding.
Live Chat
Includes a chat widget that allows agents to communicate with customers directly from your website, with features like previous customer information and interactions.
Automation Features
Includes chatbots that can automatically answer questions, collect leads, and route conversations to the appropriate employee, all without needing separate chatbots for different channels.
User-Friendly Interface
Known for its user-friendly interface, making it easy to set up and use, even for novice users.